WORST SERVICE EVER!

We were away the weekend of 5 - 7 February 2016. When I arrived home, my lounge ceiling was on the floor. I lodged the claim, someone came out. Today 17th February after we had to follow up with numerous calls and emails I find out you are not paying out the claim as it is bad workmanship. I bought the house that way, YOUR assessors don't climb into the roof to check the layout of beams etc! The house may be old and standards and rules change but you cannot deny a claim based on this. This would then mean that all houses that are old need to get renovated in order for you to cover it! It would also mean your assessors need to check in the roofs before insuring! Again we didn't build the house, we purchased it, you insured it! This was not negligence on our part. <br> <br> In effect my claim got denied because I have an old house which is *******! Once again proves how bad your service is and how you don't give a damn about your clients! This also proves why you are the worst in the industry!. You cannot blame a client for bad workmanship when a house was purchased that way!