worst service ever

So we paid the car off - now what - get Natis forms etc. Forms not completed no letter stating car paid off. They only give you 21 days to do the transfer. So send it back on the 31st - according to sms received doc on the 3rd of Jan 2019 - Phone in nobody don't know jack. Everybody saying they will phone you back - what a joke you need to phone them again. - Brandon from the number ********** 669 - press 3 .... will phone back still waiting that was yesterday phoned him myself again - same story will phone you back - bull **** people - thank you Wesley that would have phoned me back on monday passed what a joke - MR Swart that sign the papers etc maybe needs to catch a wake up or go work as a teller - People I've never in my whole life dealt with such bad service - You people suck - another thing so we wait for the last payment to go off by debit order as per usual every month - so on the 3rd of December I phone to ask what's happening with the debit order - oh no mam you must pay the money in yourself - what **** is that so you are actually *****ing from people charging more interest then because the payment will be late then not so -