Worst service ever

I have been unable to settle my Uber account using my Absa account. I have now used two different cards from Absa with no success but it works using aal different bank card. Today(22.12.15) I called the Absa customer service line and I was just put through to 5 different departments (including personal loans for some reason). I eventually requested to speak to a manger (Christiaan Boucher),who couldn't help at all,instead insisted on helping me log a formal complaint. I would think that as a manger,you are trained to resolve issues before they become complaints. I am so disgusted at the service or lack of,that I got today. Been with Absa for almost 7 years but I think I'm just gonna switch banks cos this kinda nonsense is just not gonna fly with me. So disgusted.