Worst service EVER

I am very upset and dissapointed as my account has been hacked, twice now I have sent paperwork through to the ***** Department and have had no response. The first incident was on the 22nd June 2018, and still had absolutely no joy. Now there is a second incident on the 17th August 2018.

I reported it on Friday evening when I tried to draw money and there was R600.00 taken off my account. The call centre told me it was because I had a credit card which I don't they, then put me through to the Credit Card Department just to be told that I don't have a credit card. Absolutely no help from the Call Centre.

I even went to a Absa branch on Saturday to see if they could assist, which they phoned in but no help once again, we were told that it seems a women in Absa was deducting my money. If that is the case why investigate if you know the cause. They said that they could only help us on Monday and someone would contact us but up till today we have had not repsonse

Here I am trusting the bank with my hard earned money and this happens.

ALL I WANT IS MY MONEY BACK AND AT LEAST A BIT OF COMMUNICATION.