Worst service EVER!!!

I am glad to see I am not the only one who has been receiving such terrible service. Made my application on the 2nd November and still have no idea of where I stand. Must have send at least 25 different emails now and get number of promises that are never followed through with. All responses also from nameless people, so that no one has to take responsibility. Phone calls, social media discussions - honestly just feels like you are being given a big middle finger!!! I have kept all the emails & all the documentation that I have sent through NUMEROUS times and will not leave this here. If this is how Virgin/ABSA do business - then I honestly don't know!