FK
Francois K

1 reviews | Active since Nov 2015

16 Nov 2015, 14:27

Worst service ever!!!

I'm sure that this has happened to more people than there is days in a year... <br> <br> Has anyone ever tried phoning ABSA Bank's card division??? If yes, I trust you know exactly what i'm referring to. To start of with its the most irritating music they play, if that's supposed to calm you down I think they should hold on to the phone for 45 plus min. Like I've been doing for the past 3 days. <br> <br> Seriously, 45 plus min is the standard time your going to spend with a phone strapped to your ear. That's if your one of the lucky ones. I have completely given up on ABSA bank after being a customer for over 15 years. <br> <br> I don't mind the delay but seriously 45 plus minutes just for someone to assist you. After which my problem still hasn't been resolved. Its completely ridiculous if even ABSA staff start asking you are you still holding on? That's even after she has been on lunch and returned with a cup of coffee. <br> <br> ABSA Has lost a customer today. Its completely ridiculous, where does one spend 45 plus minutes on a phone just for someone to answer????

0
Replies (1)
Absa
Absa's reply17 Nov 2015, 15:23
Official
Hello Franstein69,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd