Worst service ever

Our house was totally burned 08/07/2015 around 11:00 am we reported a claim same day but still up to today there is nothing happening when we call the insurance they tell us that they are waiting for assessor 's report when we call the assessor is telling us another story and up to today they don't don't know where are we staying they don't pay for our accommodation but what is so surprising is that every first of the month they deduct the money now we are paying for something that we don't have people are vandalizing our house they promise to send us a security guard but non of their promises has been fulfilled. They don't call us or update us with anything when we call them they say will call you but they never call.