Worst Service ever

I app**** for an increase on my bond with ABSA. The application was initially launched online on 29 September 2015. I received a ref number and a request for documents to be provided. Some of the docs were provided as I requested to be contacted by a consultant to clarify certain issues in respect of the documents that had to be submitted. Despite various emails to a certain Loren Ndeza, the application was closed online due to the system indicating that no documents were submitted. This matter was then escalated to Loren's supervisor, Given. I was promised that he would speak to Loren and have the matter addressed. On 12 October 2015 I submitted additional documentation. Loren confirmed receipt of the docs. Upon further enquiry it was established that my application was given another reference number - I was not informed of this. When again following-up on this application today, it appears that the 2nd application has also not been attended to. I cannot believe that it takes ABSA 3 weeks to attend to a home loan application of an existing client. From the number of complaints on Hello Peter, it is clear that they do not keep the promises that they so proudly advertise.