Worst service ever

So I am buying a new car through a dealership and asked that they request financing from ABSA as I currently bank with ABSA and surely they will support me. I thought let me give it one more try.

I got feedback from the Dealership that the best finance I can get is @12% through Nedbank but I was able to get financing through Standard bank at 9.25% when I app**** directly. So I decided to phone ABSA vehicle financing to see if they can’t give me at least the same rate as Standard Bank. I got told that there is already an application in for me but that they can’t give me any details as there is only one person that could assist me in the whole of ABSA and she stepped out. But I got promised that she will call me back the same day. So I phoned ABSA vehicle finance again in the afternoon as nobody returned my call – Again I was told that nobody in the entire ABSA can assist except for one specific person. I was put through to the contact and no answer. So I phoned ABSA vehicle finance again and asked if anybody else can assist me but the contact had allready gone home for the day. So I phoned ABSA vehicle financing again and asked for anybody to assist me as the specific person was not available, and was told that nobody can, but not to worry – They have mailed the contact asking them to get back to me the next day. Needless to say nothing happened and nobody got back to me.

So I phoned the Absa vehicle Financing again today…… I phoned and asked if anyone can assist me as the one person who is supposed to don’t come back to me. Again I am told that I have to speak the specific person and they give me her extension number. So I phoned the Absa vehicle Financing again and asked them to put me through to the extension I was given just to get a message that the number does not exist. So I phoned the Absa vehicle Financing once more and they then gave me the managers number. Tried calling that number and it went to voicemail. So I phoned the Absa vehicle Financing once more and asked to lay a complaint. Got given the direct line for complaints and was put through to the complaints department. Instead of putting me through to the complaints department they put me through to a number for Daimlin. So I phoned the Complaints number directly and also went to through to Daimlin. So I tried to google ABSA Bank Customer care service numbers. There were 2 numbers. So I tried calling the first number and there was no answer. Then tried calling the second and was told that they can’t help and put me through to reception – who needless to say did not answer So I tried phoning ABSA vehicle financing Once MORE and asked to lay a complaint Once More. And Once more I was put through to someone else.

Only to finally get a call back offering me the highest rate of all banks.

Thanks ABSA for supporting your loyal customers