UL
Unica L

1 reviews | Active since Jul 2012

07 Jul 2015, 14:12

Worst Service Ever!!

Its been a week since my application has been submitted to ABSA and still no one has contacted me or even had the decency of advising that they received my application. When emailing their action line to try and get some sort of response from them, they dont even assist you. After a week of being fed up i decided to apply for the same product with 2 other banks this morning, its 2PM and both of the other banks have already been in contact with me to assist me. I would suggest to everyone out there to rather refrain from using ABSA for anything as you as client are clearly not important to them or they just can not handle their work load. I have been loyal to ABSA all my life and used them for everything but after seeing what better service there is else where I am definitely taking my business else where now!!

0
Replies (1)
Absa
Absa's reply07 Jul 2015, 16:03
Official
Hello unicav,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd