sV
shammez V

1 reviews | Active since Apr 2014

16 Apr 2015, 09:01

Worst service ever!

I app**** for a credit card with ABSA online i submitted all my documents and it was approved.<br> <br> When ABSA would be delivering the card i would need salary slip and bank statements and proof of address. I have advised them that the current address I'm at and that I wasnt living long enough there to have gotten mail yet. They told me any letter with my address on it which I had. I had a Doctors letter for an account when they first attempt to deliver the card they told me they couldnt accept it and they would need to schedule another day and said a lease agreement should be fine.<br> <br> I then accepted the fact and got the copy of the signed lease from the agents and i gave this to the guy that delivered. He accepted it and handed me my card. After having the card for a week now ABSA calls me and tells me the Proof of Address which is the lease cannot be accepted by the bank and they are wanting a utility or an account bill which i dont have.<br> <br> After over 2 weeks of waiting on my card ABSA has given me so much grief and inconvenience. pls note I bank with ABSA for 6 years now and this is what I get. Its really irritating how they can call you for these things which seems petty to me.

0
Replies (1)
Absa
Absa's reply16 Apr 2015, 14:47
Official
Hello SVlady,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd