HG
Heidi G

1 reviews | Active since Nov 2016

18 Nov 2016, 09:49

WORST SERVICE EVER

<p>My Husband and myself app**** for a Home Loan 16 days ago and am still waiting for a answer.</p> <p>We app**** 16 days ago on Thursday with Richard Mashego at ABSA Bank Witbank, who passed all relevant paper work onto Adelaine Nkosi as he was going on study leave on the Friday.</p> <p>I confirmed on the 7th that all paper work was correct with Adelaide Nkosi and she said she will get back to me the next day with a answer- still waiting.</p> <p>Richardcame back from study leave on the 14th and we have been in contact with him on a daily basis but we left 4 messages for him yesterday with Debbie to no prevail.</p> <p>PLEASE CAN SOMEONE GIVE US FEEDBACK AS TO OUR HOME LOAN OR IS EVERYONE WAITING FOR THE WEEKEND AGAIN, OR MUST WE GO TO ANOTHER BANK WHO CAN GIVE A SERVICE TO THEIR CLIENTS, PLEASE NOTE THAT WE HAVE CONTACTED ABSA EVERYDAY AND CONTACTED THE MANAGERESS 3 TIMES TO NO PREVAIL, THIS IS COSTING ME A FORTUNE TO FOLLOW UP SHOULD ABSA NOT KEEP THEIR CLIENTS INFORMED.</p>

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Replies (1)
Absa
Absa's reply18 Nov 2016, 10:24
Official

Dear Heidi

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd