SF
Schelle F

1 reviews | Active since Jul 2016

14 Jul 2016, 09:18

WORST SERVICE EVER

<p>I phoned Absa on the 12th of May 2016, to report fire damage in my Kitchen. Today the 14th of July, 2 MONTHS later and our claim is still not settled!!!!!!!!!!!2 Months wow thats is incredible service for SA larges financial instatution. Since day one we have not gotten any feedback, we have to phone after the consultant dealing with the claim, after 4 diffrent contracters came to view the damage including an contracter that serves on the panel of Absa insurance contracters, the claim can still not be settled. I dont know what worst the lack of service or the attitude form the consultant Marietjie Lloyd handeling the claim. THIS IS UNACCEPTABLE.</p>

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Replies (1)
Absa
Absa's reply14 Jul 2016, 12:11
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd