Worst Service Ever!

For the past four weeks I have been been trying to move my student loan, off my bursars name onto my name, ie become my own bursar. It took two weeks to finally have my contract ready. Once this was ready and I went in to sign, I did not sign with the supervision of my consultant, I signed with the lady that sits at the front desk. Secondly the term of repayment that was discussed with the consultant was different than the one on the contract, it was not made clear how this works . I also app**** to continue my education of postgraduate studies through my student loan. I have been to the bureau numerous times to find out how the repayment will work if I am still studying, as well as when the money will be paid into my student account so that I can register, for which there is not much time left. I was told that my money will be paid in be Tuesday 3rd February, which it was not. I again had to call to have this sorted out. I am hoping that this time it will be. It has been an absolute frustration in obtaining a student loan from ABSA and I constantly had to contact them with regard to my loan. There is also mixed messages when it comes to repayment while still studying.