Worst service delivery and turnaround time in assistance from a bank.

I app**** for a credit card back in january with everything finalsed and approved. However i have not been contacted to verify the documents submitted so I went to the Branch and signed a quote and provided my contact details to be contacted. Only not to be contact and had to call more than 10 times to Absa for assistance and everytimebof calling I had to do a security check and verify my mobile number on system and other details but then the last few times I called they said to me that my contact number that i verified everytime when calling was incorrect that is why no one called me but thats impossible because i verify that same number when calling Absa. Then I was told that my application expired so I did a new one bit then it said error as there is an existing application. Called Absa to clarify and the said there is an application and asked for for the best contact details as withing 24 to 48 hours someone will be in touch but again had not been contacted. Today I called in and was told i need to go online by Elizabeth who was very helpful only to establish that after doing around 4 applications this one is now declined. Alot of searches done just to get a credit card with Absa. Wasted alot of data and airtime and i dnt think i will be reimbursed for that hut never the less thats the service i received from Absa and eventually got declined after been approved initally.