RI
Raeesa I
1 reviews | Active since Dec 2019
28 Aug 2025, 07:10
Worst service
I have been banking with absa for a few months and I had a miscommunication issue a month ago. I visited the branch 8 times, called in 35 times yet absa ***** unit called me back once. They refuse to assist in communication. The investigation officer is never available. Its highly disappointing.
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Absa's replyOfficial
28 Aug 2025, 07:24Dear Raeesa Ismail Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Aug 2025, 07:24
Official
Dear Raeesa Ismail Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw