Worst service at Absa Rivonia Branch

<p>I opened an 2 accounts at Absa Rivonia branch in February (Depositor Plus and Tax free savings) with the assistance of Duduzile Maseko. I asked her if there will be any charges transferring money from my Saver account to the accounts and she said NO. I made the transfer and there were charges. I then complained which i was then assisted with reversing the transfers. She stood there giggling and smilling, with I do not know response. A consultant is allowed not to know but they should get up and find out for the customer not be comfortable with saying "Well I do not know". Who is supposed to know?</p> <p> </p> <p>Today I went to the branch to withdraw from my Tax free savings account. The customer service agent lined my account to the Saver account which will enable me to withdraw at the atm. I got an error at the atm after attempting to transfer from Tax free to the Saver account. I was then told to go speak to a consultant. I walked into the office which I was supposed to be assisted by Duduzile Maseko again. She was unbothered as she laid back on her chair scratching her ampit through her shirt. I asked questions relating to the account and her answer was I do not know. She suggested I use internet banking which i told her the saver account does not have that access. She just told me to go speak to the tellers. The branch was empty as I got there exactly after 9. No effort from her part to even get up and try and check the accounts I am talking about. </p> <p> </p> <p>I then walked to the tellers and got assisted by Veliswa Nkani. She gave me excellent service and expained the charges. But the excellent service was late because I had decided to close all my accounts, withdraw the money and go to another bank. </p> <p> </p> <p>I know your customer service department will give me a call and ask me to explain this and never do anything about it. But I see this as a platform to vent and also maybe give you an idea why a your customers open accounts and close them in a short period. </p> <p> </p> <p>It was a costly exercise for me to deposit the money in another bank but the peace of mind and feeling of "I matter as a customer" is worth it. </p> <p> </p> <p>I am determined to share my story with family and friends so they know hoe you treat the little people. </p> <p> </p>