Worst service at Absa private assist

Absa private banking is one useless service if you are given the option do not use it you basically pay to be frustrated. So I have been with absa for about 15 years, changed to private banking about 8 years ago. I had a banker until about approximately a year ago. They decided without informing me(I dont know about other clients) to assign me a new banker who has made zero contact. I sent emails to the banker, nothing to this day. So I made a large digital transaction about 7 days ago which they felt could be *****. They sent me a msg asking if its ***** which I answered No. I was in a meeting could not really take calls so they decided to lock my digital platform. I sent emails to private assist where I get an automated response. I called absa spoke to two people for over 30 min they told me they will lift the suspension to this day nothing. They take their clients for granted forgetting there are other options. I dont like changing my bank because I will have to change the stuff at work whiich will be exhausting, however I believe is time for a change.