Worst service at a Absa Witbank Highveld mall

Went to the Witbank Highveld mall branch on Saturday 17/11/2018 to open a account.

On arrival there was no host on the floor or someone to direct you where to go.

I ended up standing in the wrong queue for more than an hour. This was already pathetic because there was only 2 consultants.

Upon arriving in the correct queue there were about 15 people waiting to use this service. I ended up standing there for 2 hours. There was only one consultant assisting people and in the 2 hours she could only assist 3 people. I ended up leaving and not opening an account. I told the manager about the situation and she was full of excuses. I am sure with proper planing this could be avoided as she was sitting in her office ding nothing.