Worst service and still waiting...

Had an incident on Saturday 18 Jan 2020 where my ABSA card was stuck in the ATM at pick n pay Graanendal Durbanville. Not my fault but due to ABSA bank's ATM's being faulty as usual. This machine is constantly out of order! With no one fixing the problem. Numerous complaints logged with store and number you can call by numerous customers. I called the *** numbers and reported the incident. had to phone back 3 times to make sure that my card was stopped and a replacement logged. Not once was I given any proof that I called by means of a ref#. Only once I resorted to threats I was given a name as ref# Its the 25th Jan 2020 and I still have not had any communication or feedback as to when I will be receiving my new card. Please advise what micky mouse operation you are running at ABSA. Because besides the call centre being useless, it seems service is non existant in ABSA. Ref# given ALLY # MARITV019. Can someone please provide urgent feedback!