Worst service and don't care attitude ever

My salary gets paid into my account in foreign currency, the Forex division sent me an email at 10:39 this morning to confirm that the funds were credited to my account. At around 16H00 it still was not in, I phoned the forex division and was transferred to agents who could or would not help. I was referred to Roy Campbell, after Ian Nicholson told me that they would not credit my account today, and that basically the wording in the email is wrong. Numerous attempts to get hold of Roy was fruitless as he does not answer his phone or emails. The email clearly stated that my account WAS CREDITED, it now leaves me in a position where I cannot access my own money. This is absolutely pathetic and bizarre, Mr Campbell, your primary duty is to assist your customers, especially long time, loyal customers, not put them in difficult situations, by your irresponsible actions and don't care attitude.