1 reviews | Active since Sept 2011

12 Jan 2016, 10:25

Worst service and client Handling ever seen

I went to replace my debit card at the branch as in the scorching heat of last week my card got malformed when I forgot the card in the car so I went to replace the card Saturday 9th Jan 2016 when I went to the first shop afterwards just to test the card it declined with a message to contact the bank. thought it was just the on shop so I went to another with the same results invalid card. so I went back to the bank at 12:20 PM the doors were locked although the trading times for this branch reads from 8 - 12:30. The person that worked at the information desk the one that locked the door looked at me like I was some beggar asking for almonds and ignored me <br> <br> Firstly, they closed 10 min before the closing time on their door<br> secondly who gives that person the right to look at me in that fashion as if he was royalty and me the beggar <br> thirdly how can you issue a card destroy my old one and then not activate the card properly<br> <br> in conclusion I will be taking all my business somewhere else<br>

0
Replies (1)
Absa
Absa's reply12 Jan 2016, 13:09
Official
Hello michael8405,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd