WORST SERVICE - Absa HOC vetting department

I have been in dealing with Absa's HOC vetting department and it has been and absolute nightmare to say the least.

The request was for an insurance policy to be cancelled. Some paperwork was required which have been completed and sent to them.

The required documents were sent on the 5th of October. Various follow ups were done thereafter. The ONLY response I got was the automated reply after sending my emails. Today marks the 14th of October and not a single word from Absa.

Absa, if it takes you a week plus to get back to you client, you will definitely NOT retain them.

Cancel my policy in order for me to move on to a company that actually provides within 48 working hours.

FEEDBACK PLEASE!!!

Mandy McEvoy ***