1 reviews | Active since Feb 2013
Worst Service - ABSA Bank
I reported ABSA bank representatives treatment on my request for payment reversa last month and the level of service we received from the person who was assigned to assist after I reported them to you is so uphauling , he is completely unbothered to provide basic professional service. his name is Russell Edwards. He claims Capitec refuse to refund but doesn't even send us proof of the correspondence and dates they contacted Capitec. the matter was reported 16th September, only yesterday he sent baseless response we don't even have proof of. I don't know why ABSA referred our matter to specialist of social media complaints for such matter which requires skilled person who understands sensitivity and risk on such huge amount of money.
I spoke to Capitec few times and they were waiting for you ABSA to contact them because they couldn't do anything without your directive. I cannot just go to Ombudsman without giving Capitec the right to respond to your allegations, especially after you took more than 1 month after we made request to you to contact Capitec . Your service is bad and pathetic so say the least, and I am in the process of finding another bank to move my bond and insurance account. I have already shared this experience with you to my family and my close friends..
I spoke to Capitec few times and they were waiting for you ABSA to contact them because they couldn't do anything without your directive. I cannot just go to Ombudsman without giving Capitec the right to respond to your allegations, especially after you took more than 1 month after we made request to you to contact Capitec . Your service is bad and pathetic so say the least, and I am in the process of finding another bank to move my bond and insurance account. I have already shared this experience with you to my family and my close friends..