Worst Service

I Am extremely upset with Absa Vehicle finance because i have been paying over 3 years my monthly premium with not one late payment or missed Payment and for the month of November i receive a statement with an extra R2000 added on top of my premium so i called the helpline to find out what is going on, why has my premium changed as this was not part of the agreement. Besides the extra R2000 added onto my premium my current settlement value of my car went up over R50000 witch was also unexplainable. when i asked the call center whats going on i got told the R2000 is for insurance (witch i already have) and the settlement value was just a typo in the statement. I have never been treated like this at any finance house and i would not recommend AVF to anyone. This has caused me to loose time during work to try and figure this out and remove the additional R2000 added onto my premium that might cause other debit orders to bounce i have never had any debit order bounce and if this does happen i will thank Absa.