WORST SERVICE

Not ABSA frustrating me again, i went into the branch at Mall of Tembisa, was advised that they can't assist me as my profile doesn't have me noted as the signatory on the business account, called my banker who is also failing to assist me, i then called the Internet Banking department, spoke to Mathapelo Mmutle who is also failing to assist me, does one have to BEG to be assisted?