Worst service

I'm utterly disgusted with the level of service I've received from Maponya Mall , I received an SMS yesterday stating that my credit card is ready for collection and I must bring my Id, today i decided to fetch it since I was around the mall, I waited for almost an hour to be assisted and only to be told that it's only the garage card is ready not the credit card, How is that possible??????? From what I know those cards come together, they Don't get separated, and I was informed by the consultant that the other card will be ready tomorrow, that is so disappointing, I've got a 11weeks old baby, and i'm still recovering from a c section, I don't have to be going in and out of bank.