Worst service

It is the 5th time my wife wants to activate her credit card. They still cannot get it right. The latest is that we need to fika the card. We have been using this credit card for more than 20 years but every time there is another excuse. She has been standing at the counter for hours and still no luck. The level of service is disgusting. I have been an absa customer for my whole life and have never experience such treatment. 50 years means nothing to these people.