1 reviews | Active since Oct 2016

24 Oct 2018, 20:09

Worst Service

Absa premium banking call centre And ABSA VEHICLE AND ASSET FINANCE Bought a vehicle. After first installment was processed . Called vehicle finance changed date to be closer to my pay date . Phoned back 5 times to Confirm installment amount and next deduction date . They can listen to the recordings . All lies . As i was debited twice in the same month . Phoned premium banking call centre . They could not /did not want to help me whichever you like . Asked for a team leader or senior person which the response was . There is no senior or team leader on shift .

Thank you ABSA for yet another dissapointing SERVICE

0
Replies (3)
Absa
Absa's reply25 Oct 2018, 14:33
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply25 Oct 2018, 14:33
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply29 Oct 2018, 20:31
Official

Good day Mr Van Niekerk,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,