Worst service !!

I am so frustrated with Absa, i have just moved banks to ABSA and on Saturday morning 25th August i bought R400 electricity on the Absa app through my mobile phone, however the money was deducted from my account but i received an sms stating the following "Rnull electricity purchased " with the help desk number at the end of the sentence, so i phoned the electricity help desk which is blue label and they said that they can see there was a purchase but there is no amount and no token number and that i should take it up with Absa.... so i phoned absa ... i have been on the phone with them giving me FALSE PROMISES since Saturday morning and still nothing..... first call said that i must call "this number" which was the blue label guys which i have already phoned first and they told me the exact same thing the second time, so i phoned Absa again and they didn't even listen to what i was saying they just said phone "this number" which is again the blue label people... so i phoned Absa AGAIN and they said they will send me an email with the token number before the end of Saturday... that never happened so i phoned them again on Saturday and they said again that they will email me with the token before the end of Saturday... so Sunday came and still nothing... So i phoned AGAIN and i spoke to the agent and said i want to speak to a manager they asked me why and i told them... they said hold the line... and the phone dropped.... i did this three times in a row.... its Monday now and still nothing... i am so disappointed !!!!!!