RP
Ruaan P

1 reviews | Active since Jun 2016

30 Jun 2016, 21:33

Worst service

<p>Hi there... I have app**** for a Absa Virgin Money Credit card... My third time, previously no feedback was received and I was told my application had expired and I had to re apply. Now my 3rd try I was approved finally, but I'm still waiting to be contacted about actually getting my card??? I've been waiting 2 weeks since being told my application was approved. Note each time I have been making phone calls to find out what's happening. There are times where I could not be told what's happening or I receive different answers each time. I have dealt with an Elizabeth, Matthew and some Afrikaans lady... All useless. What is going on??? I just want my credit card or should I go elsewhere. This has been the worst experience ever. I phoned last week again and was told everything is order I must wait to be contacted... I'm still waiting. Yesterday I get an email application incomplete? I was even told they can't get hold of me! This is totally unacceptable and I really feel like taking this further for an explanation.</p>

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Replies (1)
Absa
Absa's reply01 Jul 2016, 12:20
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,