HN
HL N
1 reviews | Active since Jul 2011
06 Nov 2015, 09:45
Worst service
There is not enough characters to explain the whole situation. Refer complaint logged with your helpdesk regarding YOUR courrier losing my cards. How can you charge me a lost card fee when you lost my cards?<br> <br> The service received from VM has been very unprofessional.
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Replies (1)
Absa's replyOfficial
09 Nov 2015, 11:38Hello manienaude,
We would like to confirm that your complaint has been finalised.
We truly understand that each and every customer's circumstances are unique, and we are treating it as such.
The fees charged on your account has been refunded.
We thank you for your understanding in this regard.
Regards,
The Virgin Money Team
We would like to confirm that your complaint has been finalised.
We truly understand that each and every customer's circumstances are unique, and we are treating it as such.
The fees charged on your account has been refunded.
We thank you for your understanding in this regard.
Regards,
The Virgin Money Team
Best regards,
Absa's reply09 Nov 2015, 11:38
Official
Hello manienaude,
We would like to confirm that your complaint has been finalised.
We truly understand that each and every customer's circumstances are unique, and we are treating it as such.
The fees charged on your account has been refunded.
We thank you for your understanding in this regard.
Regards,
The Virgin Money Team
We would like to confirm that your complaint has been finalised.
We truly understand that each and every customer's circumstances are unique, and we are treating it as such.
The fees charged on your account has been refunded.
We thank you for your understanding in this regard.
Regards,
The Virgin Money Team
Best regards,