Worst rated bank in SA - agreed

Got a new phone, unable to get the app working. went in at Adderley street (Cape Town) on multiple occasions and ''we will escalate the matter and get back to you when they respond usually within 3 hours'' . Still nill response. Unable to login to my banking through the app as well as online

On many other occasions, you end up waiting forever in their lines because their personnel goes on lunch during lunchtime - do they not realize that there will be an influx of people during that period? Only 1 person servicing 15 people that's in a line. The counter just closed and gone.

Ridiculous!

I understand why its rated the worst-rated bank in SA