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Jeandre S

1 reviews | Active since Mar 2017

02 Mar 2017, 11:00

Worst possible service!

<p>If i could i have have give it -5 starts.I app**** for a credit card on absa,on the last step the website had problems and there was a timeout. I emailed them and said my application was succesful but the last step timed out and need assistance. I got an automated response saying they will call me in 2 days. A week passed and got another email saying sorry for long delay in response and i must give them my contact details and they wil call me in few hours another week passed and i got another email saying sorry for long delay in response. This has been going on for 12 emails back and forth from me and absa. And today i got an email saying the application was succesful and 5 days have passed so it was cancelled and i must re apply. This is the worst service in the history of any buisness i have ever worked with. </p>

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Replies (1)
Absa
Absa's reply02 Mar 2017, 12:52
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account or ID number to enable me to log a formal complaint for you.

This may be sent as a private message.

Regards

Claudette

Best regards,