Worst poor service and completely ***********

I had a vehicle finance with ABSA, my last instalment was in November 2014 then after that I had to continue to pay a R46 000 ballon payment. I made arrangements that I will continue paying it monthly and I won't have a cash payment and I don't want to do a trade in. Arrangements were confirmed done , no other documents were requested from me to send to ABSA. To my surprise when John called me telling we must meet as he need to come and collect the vehicle , I explained to him that arrangements were done. I tried to get some clarity and assistant from Call centre and managements and I couldn't get any help, consultant were introducing themselves as manager but that was false information. My car was taken by John and again false information was given to be that I have 30 day to pay ballon payment but when I called trade centre they told me about 10 working days only.I tried to make loans to pay that amount but ABSA blocked me as they made it appear as my monthly instalment and an overdue amount on my account. Then I was forced to go to the lone shark to be able to get my car back. On the day of collecting my car they told me a have to pay an extra amount for storage fee and others