1 reviews | Active since Nov 2016

21 Nov 2016, 15:59

Worst phone ettiquette

<p>Phoned ABSA about a problem on the website. Kept going round in circles from person to person. Finally got to the technical service helper. He said he couldn't hear me and that I should be closer to the phone. How can I be any closer to the phone when it's next to my ear?!?! He then hangs up on me.</p> <p> </p> <p>After 33 minutes of waiting, circling around from people to people he HANGS UP ON ME!!!! People that I spoke to sounded very impatient and just wanted to hand off the problem to the next guy ASAP.</p> <p> </p> <p>Absolutely worst experience EVER and just the other day I was thinking that ABSA was the best bank to bank at. Can you imagine my disappointment?</p>

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Replies (1)
Absa
Absa's reply22 Nov 2016, 11:11
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd