WORST OF THE WORST!!!!!

I have home owners insurance with Absa. 3 months ago our gutter collapsed and broke into pieces due to extremely windy weather we had. I logged the claim the very next day. First of all they couldn't send out a service provider because they don't have one on their network near my town. I had to find a service provider myself to come and inspect the damage, provide a quote and damage report. It took me 3 months to get an outcome on this claim. They rejected the claim because according to them, the gutter is rotten. Now I have to go through a whole complaint process to appeal against the outcome which will probably take another 3 months to resolve. Why can't they send out their own service provider to come and do an inspection.

Secondly, about 2 months ago my swimming pool's filter also stopped working. Again I struggled to get an outcome on this claim. Either the quote wasn't sufficient and then the damage report wasn't satisfactory. Always some or other problem with them (same story with above claim). This claim was also rejected. According to them this was a maintenance issue. We also had to get our own service provider.

My opinion: they want to cut back on costs, save where they can. Times are tough especially with Covid in the picture. You can even see in the branches they are all on a cost saving routine. So now, they are using any easy escape route to not pay out on claims.

My advice: do not use Absa Insurance! They used to be good with the best service, but now, they are the worst of the worst!!!