WORST INTERNET BANKING WEBSITE

The ABSA internet banking site and call center are the worst in the market. My auditors require 12 months excel bank statements but the internet banking site is only capable of providing 3 months in Excel. The call center individual was rude and said that I have to click on ARCHIVED STATEMENTS and buy a PDF converter to convert the PDFs to Excel format. I have three other bank accounts (Nedbank, Capitec and STD Bank). Their websites allowed me 18 months of excel statements - which I already sent to the auditors, but I cannot believe ABSA would be so foolish to limit their website to only 3 months excel statements. I was hoping the call center would be friendly and helpful and be able to send me 12 months via email, but the rudeness and audacity to say that I must buy an expensive PDF converter to convert to excel myself is unacceptable. I am considering moving all my funds to my other accounts and closing this account as I get better service and internet banking elsewhere. Very disappointed ABSA!! I have been a customer for 21 years and now I am totally disappointed.