Worst internet banking in the world

There has never been a source of more frustration in my life than ABSA internet banking. Whoever came up with these systems & process clearly hates humanity a great deal. The home page is messy. The limited statement system is archaic. The fact that you can't ever get a history of payments to a particular beneficiary is beyond ridiculous... you guys do know that the data is there, right? And the best is when you get asked to email the help line... you will go grey before you get an answer. So today's latest irritation.... Trying to add a beneficiary. Seems simple right.... no way! The Sureswipe system never works the first time - you perpetually have to restart your phone. After three restarts, it directs you to the app to get a security code. And yes, you guessed it, that doesn't work either. So, 15 minutes on hold to the call centre later... and a total of 29 minutes... deleting the app, reinstalling the app, then restarting the website, then jumping through 7 hoops... and I have finally added a new beneficiary. For flip safe, how can it always be this difficult?!!