C
Coetzee

1 reviews | Active since Oct 2022

28 Jul 2016, 05:52

Worst internet banking experience!!

<p>Absa, please drop your compaign in trying to convince customers about your "best online banking app". It's a most frustrating app to work with, certain functions just do not work (and believe me, I've retried MANY times) and when you log a call for assistance, you get the same apologetic (auto response) e-mail that about excuses for replying so late and that a phone number must be called for assistance. Abslotue ******* and exremely frustrating!!</p>

0
Replies (2)
Absa
Absa's reply28 Jul 2016, 07:49
Official
Dear Customer Thank you for brining this matter to our attention. Kindly provide me with your ID number to enable me to log a formal complaint for you, this will be escalated to the relevant department to contact you and assist with a resolution. Kind regards Claudette

Best regards,

C
Coetzee's update29 Jul 2016, 06:28
Reviewer Update

You have my cell number. If you are really interested in sorting this out (and retaining me as a customer), then you can make the effort to contact me for detail required. Too many times before I've been requested for detail with promioses of follow-up....just to receive NO follow-up...

Your customer service DISAPPOINTS!!