Worst Insurer by far

ABSA IDirect rates as the worst SA insurer by far. I've waited for the past six months for the resolution of an insurance claim which was made on 6 October 2014 relating to a car accident which happened on 4 October 2014. I am certain this is not just a mere case of incomptence but willingful disrespect and disregard of the customer. ABSA has shown just there is a lack of a culture of service within the organisation. I certainly will shun anything that is ABSA related even paypoints because the entity lacks integrity and has no sense of any values