Worst insurance in the world

I lodged a claim regarding a soaked bedroom carpet. They contracted Plumbing by Design who sent out a plumber & leak detector on Monday the 26th Jan. It took them an hour & a half to detect the geyser had burst. I paid them & they began installing the new geyser. We have 4 separate houses on our property & only one main water valve so they had to switch off the water on the entire property whilst installing the geyser. Four hours later when they turned the water back on, a basin pipe in another house burst & the entire front of the house flooded. When they checked they said it was due to the pressure & they would go buy the part & come back to fix it. They left at 14:30. I received a called from Ivy from Pumbing by Design at 16:50 to advise me that the guys had not worked in that house so it was not their fault & they would not come fix it. Why the f**k would you wait until everyone closes to notify me. I had to pay an emergency plumber to fix their stuff up and to top it all off my geyser is not even connected. I have 2 babies and no hot water for 2 days. The electrician called twice to say he was coming and still nothing. **** on the customer that pays your salary