JZ
Justin Z
1 reviews | Active since Jul 2011
24 Jan 2020, 12:32
WORST INSURANCE EVER | 55 phone calls and still no helpful contact - still can't reach help or even find who to email
#55 calls to log & follow up (and counting)and still no answers for a claim. Passed between agents, cut off. Nobody as answers, assessors only available in four days. Unable to tell excess amount. Unable to reach or communicate.
3rd time we have experienced this with them - geysor, gate motor and building insurance. Only success was geysor and that was traumatic in itself.
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Absa's replyOfficial
24 Jan 2020, 13:32Dear Justin
Thank you for bringing this matter to our attention. Kindly provide us with your policy /ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your policy /ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply24 Jan 2020, 13:32
Official
Dear Justin
Thank you for bringing this matter to our attention. Kindly provide us with your policy /ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your policy /ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd