Worst insurance ever

I have logged a claim with the Absa insurance a month ago and I had followed up almost every day with no joy. The feedback is the same every day, feedback will be provided in 3 to 5 days and still no feedback even after I have highlighted the risk it posses with the garage door standing open. Absa sent out to assessment companies and still no feedback. .The service is really terrible - My claim number is ***.