WORST GRIEVING PROCESS

Dear Sirs,

The above matter refers.

It is with great regret and disappointment that I could be advised by atleast 10 agents - 10 different things. Not to mention the attitude and level of unprofessionalism from your staff (specifically Bokang Leloka).

A claim was submitted under policy number ***which Mrs Kula had for almost 9years and to-date different versions of events are averred by your consultant.

Bokang alleges I am not the beneficiary under same and cannot claim so much so that he will not liaise with me. The level of arrogance is despicable and I am of the opinion that this will be finalised anytime soon despite my mother having passed away in September 2021 and yet I still have to run after you guys with different versions.

I understand that my mother was life assured for R60 000.00 which I am battling to get ahold of as I am either advised that she is not the one assured or that she is not the policyholder (as Bokang alleges). Mr Emmanuel Appels also alleged that only my father is insured there under.

I spoke to another gentleman this afternoon who confirmed that my mother is the life assured (2) in the policy and for the sum of R60 000.00. He extensively confirmed the breakdown whilst I informed him that the claim had been rejected to which he advised that I should escalate same.

Could I kindly get proper feedback and confirmation as to when I will get payment of the funds as the beneficiary.

For ease reference, I shall attach again the documents submitted to you on 1 June 2022 together with the decline letter.

This is exhausting and is delaying my healing tremendously.

Despite the email follow ups and escalation. There is no feedback