NN
Nonkululeko N
1 reviews | Active since Sept 2013
20 Aug 2020, 16:01
Worst first impression
I'm new to this bank and it looks like nobody actually works here,I went to Springs mall to collect my card on the 19th of August,after waiting for over 3 hours to get the damn card ,I get home trying to deposit money and the same card is not working,money bounces back to my current bank account, I sent an email asking them to activate it ,but nothing,I keep getting sms's to come and collect the card I have already collected, WHAT IS GOING ON HERE???
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
21 Aug 2020, 09:52Dear Nonkululeko, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply21 Aug 2020, 09:52
Official
Dear Nonkululeko, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
21 Aug 2020, 09:52Dear Nonkululeko, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply21 Aug 2020, 09:52
Official
Dear Nonkululeko, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
NN
Nonkululeko N's updateReviewer Update
24 Aug 2020, 15:54Hi
I would like to thank the level of assistance I have received regarding my complaint, I got an email from Basani who assured me that my query will be resolved,I then received a call from Kenneth Masuku who informed me that the hold on my account was caused by Fica documents that I was unfortunately not informed by Absa to submit while opening the accoun but I sent through my documents on friday and Kenneth promised to get back to me on Monday which is today and he did,my account is now fully functional and I would like to thank Kenneth Masuku and everyone who escalated,assisted and followed up on my query ,I'm a happy new customer
I would like to thank the level of assistance I have received regarding my complaint, I got an email from Basani who assured me that my query will be resolved,I then received a call from Kenneth Masuku who informed me that the hold on my account was caused by Fica documents that I was unfortunately not informed by Absa to submit while opening the accoun but I sent through my documents on friday and Kenneth promised to get back to me on Monday which is today and he did,my account is now fully functional and I would like to thank Kenneth Masuku and everyone who escalated,assisted and followed up on my query ,I'm a happy new customer
NN
Nonkululeko N's update24 Aug 2020, 15:54
Reviewer Update
Hi
I would like to thank the level of assistance I have received regarding my complaint, I got an email from Basani who assured me that my query will be resolved,I then received a call from Kenneth Masuku who informed me that the hold on my account was caused by Fica documents that I was unfortunately not informed by Absa to submit while opening the accoun but I sent through my documents on friday and Kenneth promised to get back to me on Monday which is today and he did,my account is now fully functional and I would like to thank Kenneth Masuku and everyone who escalated,assisted and followed up on my query ,I'm a happy new customer
I would like to thank the level of assistance I have received regarding my complaint, I got an email from Basani who assured me that my query will be resolved,I then received a call from Kenneth Masuku who informed me that the hold on my account was caused by Fica documents that I was unfortunately not informed by Absa to submit while opening the accoun but I sent through my documents on friday and Kenneth promised to get back to me on Monday which is today and he did,my account is now fully functional and I would like to thank Kenneth Masuku and everyone who escalated,assisted and followed up on my query ,I'm a happy new customer
Absa's replyOfficial
24 Aug 2020, 16:41Hi Nonkululeko,
It is our pleasure to be of assistance and glad to know that your matter has been addressed to your satisfaction. Thank you so much for the complimentary remarks. I have shared same to Kenneth and management.
Basani
It is our pleasure to be of assistance and glad to know that your matter has been addressed to your satisfaction. Thank you so much for the complimentary remarks. I have shared same to Kenneth and management.
Basani
Best regards,
Absa's reply24 Aug 2020, 16:41
Official
Hi Nonkululeko,
It is our pleasure to be of assistance and glad to know that your matter has been addressed to your satisfaction. Thank you so much for the complimentary remarks. I have shared same to Kenneth and management.
Basani
It is our pleasure to be of assistance and glad to know that your matter has been addressed to your satisfaction. Thank you so much for the complimentary remarks. I have shared same to Kenneth and management.
Basani
Best regards,