VR
Viljoen R
1 reviews | Active since Feb 2019
21 Nov 2022, 19:14
Worst feedback for bond application
After more than 5 business days, ABSA is still unable to provide me with a bond offer. What is worst is that I actually work through a bond broker and we should be getting feedback even quicker. I would think that the fact that I've been a client with ABSA for years and that my current bond is with ABSA, they would be eager to get an offer out to me, but clearly not. Well ABSA, you have until tomorrow to give me an offer before I accept an offer from a different bank, and with that I'm taking my bank account too.
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Replies (6)VR
Viljoen R's updateReviewer Update
22 Nov 2022, 06:18Update: ABSA only willing to give 80% loan while other banks will give 100%. Extremely disappointed. Well, if you're not willing to match, I'm done with you ABSA.
VR
Viljoen R's update22 Nov 2022, 06:18
Reviewer Update
Update: ABSA only willing to give 80% loan while other banks will give 100%. Extremely disappointed. Well, if you're not willing to match, I'm done with you ABSA.
Absa's replyOfficial
22 Nov 2022, 07:23Dear Viljoen Roux Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply22 Nov 2022, 07:23
Official
Dear Viljoen Roux Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Best regards,
VR
Viljoen R's updateReviewer Update
22 Nov 2022, 12:19Well, you better hurry up. By the end of today I will have to make my decision. If you can not match the other bank's offer (rather not mention names) I am done with Absa. My wife and I will both close out accounts with you and you will loose a mortgage client as well.
VR
Viljoen R's update22 Nov 2022, 12:19
Reviewer Update
Well, you better hurry up. By the end of today I will have to make my decision. If you can not match the other bank's offer (rather not mention names) I am done with Absa. My wife and I will both close out accounts with you and you will loose a mortgage client as well.
Absa's replyOfficial
22 Nov 2022, 15:40Dear Viljoen Roux Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply22 Nov 2022, 15:40
Official
Dear Viljoen Roux Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,
VR
Viljoen R's updateReviewer Update
23 Nov 2022, 10:00Will ABSA give a better offer or not? It's simple. Yes or no?
VR
Viljoen R's update23 Nov 2022, 10:00
Reviewer Update
Will ABSA give a better offer or not? It's simple. Yes or no?
Absa's replyOfficial
23 Nov 2022, 13:58Dear Viljoen Roux Thank you for your posting.
The request has been escalated to our management team for review.
Kind regards,Group Customer CareRezona Louw
The request has been escalated to our management team for review.
Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply23 Nov 2022, 13:58
Official
Dear Viljoen Roux Thank you for your posting.
The request has been escalated to our management team for review.
Kind regards,Group Customer CareRezona Louw
The request has been escalated to our management team for review.
Kind regards,Group Customer CareRezona Louw
Best regards,