Worst Expirience Ever!!!

10 of january 2018 i deposit money into an absa account using an atm and the atm retains the cash and i report it inside the branch. Now comes the horrible expirience, the teller advises that they can only deposit it it into my absa account (of which i dont have, i was depositing it into my landlord's account). Now they giving me a cheque as a refund to cheque at my bank with a turn around time that is atrocious..i really can't believe this, I'm left to pick up the pieces of absa's atm error and there's no ownership at all on their side even with the fact that i told them this is rent money and it being late is going to affect my credit rating negatively