Worst experience in my life

Be prepared if you do decide to claim from ABSA Insurance after you have been insured for approx 20 years and never claimed, except for geyser damage that you will be treated like a ********. So we had 2 claims, 1 for garage door and 1 for swimming pool pump. Claim numbers *** and ***. After numerous phone calls, letters, complains, we did with force receive \your claims have been rejected"responses. So today I phoned again for garage claim which was logged on 25 November 2015 just to be told sorry claim rejected. Apparently ABSA already decided on 12 January 2016 to reject the claim but did not see the need to inform me"