Worst experience from ZANELE RAPABANE -ABSA Woodmead Branch

I had a very bad experience today at ABSA Woodmead. I went there to sort out online banking. Zanele Rapabane was assisting me. I have a Power of Attorney over my husband's accounts and l needed to join those accounts with mine. Zanele asks if my husband has online banking and l responded yes as l have used it before. She starts arguing that he does not have. I informed her that my husband had lots of accounts with ABSA from savings, credit, loan account as well as an AVAF account which was closed. I confirmed with her that l know the online username and password. She screams to say there is no online banking on my husband's profile and there is nothing she can do. There was an argument on that until the other ABSA employee came and checked and confirmed that there was online banking on my husbands profile. She did not even apologise for her behavior which was unfounded. The other employee continued to assist me and she kept on interferring until l asked her just to be quiet as l could not deal with her.

ABSA must train its employees to know their work and where to find what on their systems and not to argue and case a scene. I was wondering whether l am in a bank or what because of the tone of her voice and the loudness which made everyone to turn their heads for the drama.

ABSA has given me the worst experience. A simple issue turned out big to her and she was all worked out as l insisted that there is online banking and she said there was none. I wonder if such an organization does not train its employees on the property etiquette to use when there is a client?

I would not recommend ABSA to anyone because of my experience.